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Terms & Conditions

“MY-FAVOURITE-THING.COM” is a web site (“MY FAVOURITE THING” or “Site”) owned and operated by DY Fashion London Limited and related services are made available to you in accordance with the following Terms and Conditions of Use and Service (“T&C”), and any other rules posted on our Site.

“MY-FAVOURITE-THING.COM” is a trading name of DY Fashion London Limited, a company registered in England and Wales under registration number 9814854. Our registered address is 317 Horn Lane, London W3 0BU, United Kingdom. 

In particular, we wish to draw your attention to our policies relating to the terms of purchase within our Privacy Policy. If you are under 16 you must let your parent or guardian know about this Site’s Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18.

We may modify the T&C from time to time. Please read the T&C and check back often. If you do not agree to any change to the T&C then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

REGISTRATION

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at customer.care@my-favourite-thing.com. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorised use of your account. Please refer to our Privacy Policy for information about how we use your data. 



ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. 

The Site is available only to individuals and others who meet the Site’s terms of eligibility, who can carry out the payment via parties and payment systems acceptable to my-favourite-thing.com, whose applications are acceptable to us and who have authorized my-favourite-thing.com to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. My-favourite-thing.com reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorize my-favourite-thing.com to perform credit checks and where we feel necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorise individual purchase transactions.

Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data. 



ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

My-favourite-thing.com offers products for sale that are in stock and available for dispatch from our distribution centre. Occasionally however, we may be waiting for shipments from our suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to my-favourite-thing.com. My-favourite-thing.com will only take Advance Purchase orders for stock that has been scheduled for delivery by a supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at my-favourite-thing.com. 

Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within ten days of being advised that merchandise has become unavailable.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period. 



PRICING POLICY

Prices shown on the Site are in UK Pounds Sterling (GBP).

All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

Product prices are set using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted.

Please note that our prices are exclusive of all taxes and duties and all orders are shipped on DDU (Delivery Duty Unpaid) basis. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to - payment of these is necessary to release your order from customs on arrival.

If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. 


ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and my-favourite-thing.com will occur when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 



PAYMENT

Payment can be made via SKRILL, PAYPAL, AMAZON and any other methods, which may be clearly advertised on the Site. Payment will be debited and cleared from your account upon dispatch of your order by my-favourite-thing.com. Whenever the credit/debit card is used, you confirm that the credit/debit card is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to my-favourite-thing.com, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using SKRILL (MONEYBOOKERS LTD) and PAYPAL WEBSITE PAYMENTS PRO, secure online payment gateways that encrypt your card details in a secure host environment. AMAZON account holders may also use their account with this on-line retailer to complete the transaction. 

To help ensure that your shopping experience is safe, simple, and secure, my-favourite-thing.com uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site. 



INSURANCE AND DELIVERY

My-favourite-thing.com insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment of obligations by my-favourite-thing.com, and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 24 to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. My-favourite-thing.com is not responsible for any delays caused by destination customs clearance processes. 



RETURNS AND EXCHANGES

CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (“DSRs”), you have the right to cancel your order with us, provided you give us written notice within 7 working days of receipt. Notice of contract cancellation under the DSRs must be given in writing to: Notice of Contract Cancellation, Customer Care Department, my-favourite-thing.com by email to: customer.care@my-favourite-thing.com.

For orders cancelled under the DSRs, we will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to: Mt Favourite Thing, 99 Kensington Church Street, London W8 7LN. All items must be returned unused and in their original condition, from the original delivery country.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending.

Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within 7 working days of receiving the order, by email as described above, i.e. before requesting your RMA through your my-favourite-thing.com account.

Our free collections service (see below) is not available for orders cancelled under the DSRs.

RETURNS AND EXCHANGES USING OUR FREE COLLECTION SERVICE

As an alternative to using your rights under the DSRs, you may prefer to return or exchange items using our free returns and exchanges collection service. Please refer to our Returns policy for further information.

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. See Deliveries for costs for shipping. Please note our free collection service is not available for orders cancelled under the DSRs.

Items should be returned unused and with all my-favourite-thing.com and designer garment tags intact. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. 

INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content of the Site (“Content”, as described in the Content section below), including my-favourite-thing.com software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site, are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by my-favourite-thing.com and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the Content by any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use. 



CONTENT

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. My-favourite-thing.com tries to ensure that the information on this site is accurate and complete. My-favourite-thing.com does not promise that the Site’s Content is accurate or error-free. My-favourite-thing.com does not promise that the functional aspects of the Site or its Content will be error free or that this Site, its Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

Opinions expressed on my-favourite-thing.com blog are the personal opinions of the authors and do not reflect the views of my-favourite-thing.com. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to my-favourite-thing.com a right to use any content you provide for its own purposes including re-publication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but my-favourite-thing.com does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please email us at customer.care@my-favourite-thing.com. My-favourite-thing.com reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of my-favourite-thing.com and we accept no responsibility for any such views expressed in any media. 



NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site. 



YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&C, we may deny you access to this Site on a temporary or permanent basis. 



THIRD PARTY SITES

We may include hyperlinks on this Site to other websites or resources operated by parties other than my-favourite-thing.com, including advertisers. My-favourite-thing.com has not reviewed all of the sites linked to its Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources. 



YOUR RIGHTS

You have certain rights under the law. In England these include:

 

·       Certain remedies if a product is defective; and

·       A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.

Nothing in the T&C is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau. 



LIMITS ON OUR LIABILITY

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

Nothing in the T&C is intended to affect your rights under the law (see "Your Rights" above).

If my-favourite-thing.com breaches the T&C we shall only be liable for losses, which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and by my-favourite-thing.com at the time of you placing your order, and where my-favourite-thing.com still dispatches your order. We shall only be liable for losses up to 100% of the total value of goods purchased.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the T&C where such failure is due to events beyond our reasonable control. 



COMPENSATION

At our request, you agree to compensate us fully, defend us, and hold my-favourite-thing.com harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the T&C by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction. 



OUR RELATIONSHIP

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and my-favourite-thing.com as a result of the T&C or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of my-favourite-thing.com, and we shall not be liable for any representation, act, or omission on your part. 

NO WAIVER

If you breach the T&C and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&C.

GOVERNING LAW

The T&C together with all our policies and procedures will be governed by and construed in accordance to the relevant law of England and Wales and the relevant courts of the United Kingdom will have exclusive jurisdiction.