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Deliveries

The following information is provided by my-favourite-thing.com to enable our online visitors to be fully informed of our Delivery and Returns Policy. By visiting my-favourite-thing.com, you are accepting and consenting to the practices described herein and in our Terms and Conditions.

SHIPPING COST

At the moment we deliver to 64 countries of the world:

Andorra

Argentina

Australia

Austria

Bahrain

Belgium

Brazil

Canada

Chile

China

Cyprus

Czech Republic

Denmark

Egypt

Estonia

Finland

France

Germany

Gibraltar

Greece

Hong Kong

Hungary

Iceland

India

Indonesia

Ireland

Israel

Italy

Japan

Jordan

Latvia

Lebanon

Lithuania

Luxembourg

Malaysia

Malta

Mexico

Monaco

Netherlands

New Zealand

Norway

Oman

Pakistan

Philippines

Poland

Portugal

Qatar

Russia

Saudi Arabia

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sweden

Switzerland

Taiwan

Thailand

Turkey

Ukraine

United Arab Emirates

United Kingdom

United States of America 

 

 

We offer different shipping options to meet your needs:

United Kingdom

 

 

Standard UK/London

£8.00

2-3 working days

Continental Europe

 

 

Standard Europe

£20.00

3-5 working days

Rest of the World

 

 

Standard World

£35.00

3-5 working days


We aim to dispatch all orders within 24 hours from Monday to Friday with the exception of weekend and bank holiday periods where this may take up to 72 hours.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance procedures.

All orders require a signature upon receipt.

ORDER CANCELLATION

If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs). Alternatively, you may prefer to return or exchange items using our free returns and exchanges collection service as described in Returns Policy.

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 7 working days of receipt. You must notify our Customer Care in writing of your wish to cancel the contract for your entire order under the DSRs within seven working days of receiving your items. Please email your notice to customer.care@my-favourite-thing.com

On receipt of your notice of contract cancellation, our Customer Care will contact you with return authorisation.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at My Favourite Thing, DY Fashion 46 Holland Park, London W11 3RS, United Kingdom, and that you retain proof of shipment, in case of a dispute.

Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the Distance Selling Regulations.

All items must be returned unused with tags intact, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.

TAXES AND DUTIES

Please note that our prices are exclusive of all taxes and duties and all orders are shipped on DDU (Delivery Duty Unpaid) basis. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to - payment of these is necessary to release your order from customs on arrival.

RESTRICTIONS

Please note that we do not ship jewellery to the Russian Federation.